Terms and conditions

1. Definitions
1.1 In these Terms & Conditions, the following words shall have the meaning assigned below:
(a) “Saint Albans Sash Windows” – Saint Albans Sash Ltd, (Registered No.10079947) trading as
Saint Albans Sash Windows, 52 Riverside Road, St Albans, Herts, AL1 1SD.
(b) “We/Our/Us” – Saint Albans Sash Ltd
(c) “The Client” – Any person engaging Saint Albans Sash Ltd to carry out work to any property
they own or purport to have appropriate authority / agency over.
(d) “You/Your” – The client

2. Application of these Terms & Conditions
2.1 These Terms and Conditions contain the full and complete understanding between You and
Us. You may request any changes to these Terms & Conditions and We will agree to consider
making them. Any variation to these Terms and Conditions must be agreed in writing and We will
send You a copy.
2.2 By You signing and returning a copy of these Terms and Condition to us You enter into a
legally binding contract with Us and these Terms and Conditions will be applicable. Unless
agreed in writing, no other Terms and Conditions, oral or written, will have effect.

3. Quotations and Orders
3.1 Any quotation given by Us is valid for 30 daysfrom the date it is given to You.
3.2 It is Your responsibility to ensure the accuracy of the description of the Goods and Services
as detailed in the Quotation and to inform Us, in writing, of any amendments required.
3.3. We reserve the right to make minor and/or technical changes to the Goods or Service where
such minor and/or technical changes are unavoidable deviations from the original specification.

4. Cancellation of the Contract
4.1 Where You are an individual, The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 apply to the Contract. In these circumstances you have the
right to cancel the Contract within fourteen days of entering into the Contract.
4.2 You can cancel the Contract by emailing us at [email protected] or by telephone on
01727 530181
4.3 If you require Us to begin undertaking performance of the Contract before the fourteen days
has expired and the Contract is fully completed, you will not be entitled to cancel the Contract
pursuant to the Regulations.
4.4 If you require Us to begin undertaking performance of the Contract before the fourteen days
has expired and you wish to exercise your right to cancel the Contract, you will be required to
pay Our reasonable costs and losses in accordance with the Regulations and for any Goods
already ordered and paid for.
4.5 Where the Contract requires the supply of Goods that are made to Your specification
including, but not limited to, new made to measure Goods, these Regulations will not apply.
4.6 We will be entitled to retain part or all of Your Deposit to cover any such losses and costs.
4.7 If You do not exercise (where applicable) any right to cancel the Contract, You have no right
to cancel the Contract unless We agree to cancel the Contract at Your request. In such
circumstances, You agree to pay any reasonable losses and costs We suffer because of Your
cancellation including (without limitation) any manufacturing costs and any loss of profit. We
will be entitled to retain part or all of Your Deposit to cover any such losses and costs.

5. Price and Payment
5.1 The Price is calculated on the understanding that the property is structurally sound and that
there are no factors that would make Our performance of this Contract more difficult than might
reasonably have been anticipated at the time You enter into the Contract. If You are in any
doubt about the condition of the property, You are advised to obtain Your own independent
survey prior to accepting the quotation.
5.2 If any technical problems with the property are discovered at the time of installation of the
Goods which were not, or could not have reasonably been found during Our non-destructive
survey of the property (which related to the installation of relevant Goods and Services), We
reserve the right to increase the Price to cover any additional work required and agree to give
You notice in writing of any such increase. Such notice will include an explanation as to the
reason for the increase in the Price.
5.3 If We give You notice pursuant to clause 5.2 of these Terms and Conditions, You have the
right to cancel the Contract within 14 days of receiving such notice but You agree to pay Us for
any Services already performed and for any Goods that have already been purchased by Us in
anticipation of the works, installed and/or or manufactured in readiness for installation pursuant
to the Contract and You will be obliged to take delivery of those Goods at the property. We will
be entitled to retain the Deposit by way of payment (or part-payment as the case may be) of any
amount due from You to Us.
5.4 The Price payable is as shown on Your quotation and invoice and the dates on which
payments are due are as prescribed in clauses 5.6.1, 5.6.2, 5.6.3, 5.6.4 and 5.6.5 below. The
Price does not include the cost of any scaffolding necessary for Us to provide the Services. You
agree to pay the costs of any scaffolding in addition to the Price as set out in clause 7.6 below.
5.5 Unless stated otherwise on Your quotation and or invoice, the Price takes into account any
discount, rebate or offers. You will not be entitled to any reduction in Price if We make any
promotional offers on Goods and Services after the date of Your invoice. We reserve the right to
request a deposit on the full cost of the Goods and Services (i.e without any discounts, rebates
or offers).
5.6A Unless expressly stated otherwise on the Quotation, You agree to make payment as follows:
5.6.1 Installations with an invoice total of up to £2000:
5.6.1A An insurance backed deposit of 50% of the invoice total on the day a booking is confirmed
and before any joinery is ordered (where applicable).
5.6.1B A Final Balance of 50% of the invoice total on substantial completion. You agree that
‘substantial completion’ will be when all products are installed and operational (where
applicable). We agree to return within a reasonable period of time to address any snagging
issues that arise within one week of the works having been completed (unless We are still on-site
in which case any snagging will be undertaken immediately) and upon You notifying Us in writing,
preferably by email. You agree that any snagging works post/during installation do not constitute
grounds to withhold full and final payment(s).
5.6.2 Installations with an invoice total of between £2000 and £7000:
5.6.2A An insurance backed deposit of 50% of the invoice total on the day a booking is confirmed
and before any joinery is ordered (where applicable).
5.6.2B A second stage payment of 35% of the invoice total payable once the joinery has been
produced (where applicable), and work has started.
5.6.2C A Final Balance of 15% of the invoice total on substantial completion. You agree that
‘substantial completion’ will be when all products are installed and operational (where
applicable). We agree to return within a reasonable period of time to address any snagging
issues that arise within one week of the works having been completed (unless We are still on-site
in which case any snagging will be undertaken immediately) and upon You notifying Us in writing,
preferably by email. You agree that any snagging works post/during installation do not constitute
grounds to withhold full and final payment(s).
5.6.3 Installations with an invoice total of above £7000:
5.6.3A An Insurance backed deposit of 50% of the invoice total on the day a booking is confirmed
and before any joinery is ordered (where applicable).
5.6.3B A second stage payment of 35% of the invoice total payable once the joinery has been
produced (where applicable), and work has started.
5.6.3C A Final Balance of 15% of the invoice total on substantial completion. You agree that
‘substantial completion’ will be when all products are installed and operational (where
applicable). We agree to return within a reasonable period of time to address any snagging
issues that arise within one week of the works having been completed (unless We are still on-site
in which case any snagging will be undertaken immediately) and upon You notifying Us in writing,
preferably by email. You agree that any snagging works post/during installation do not constitute
grounds to withhold full and final payment(s).
5.6.4 Supply-Only of any Invoice Total:
5.6.4A A deposit of 70% of the invoice total on the day a booking is confirmed and before any
joinery is ordered.
5.6.4B A Final Balance of 30% of the invoice total upon a delivery date being fixed and before
the products leave our warehouse.
5.6.5 Basic Fit Installations of any Invoice Total:
5.6.5A An insurance backed deposit of 50% of the invoice total on the day a booking is confirmed
and before any joinery is ordered.
5.6.5B A second stage payment of 35% of the invoice total payable once the joinery has been
produced and work has started.
5.6.5C A Final Balance of 15% of the invoice total on substantial completion. You agree that
‘substantial completion’ will be when all products are installed and operational (where
applicable). We agree to return within a reasonable period of time to address any snagging
issues that arise within one week of the works having been completed (unless We are still on-site
in which case any snagging will be undertaken immediately) and upon You notifying Us in writing,
preferably by email. You agree that any snagging works post/during installation do not constitute
grounds to withhold full and final payment(s).
5.7 In the event that We supply incorrectly sized or otherwise incorrect item(s) from those
required, we will, insofar as it is possible, proceed with the works and arrange for correctly
sized items or otherwise correct items to be supplied. You agree that Your obligations in relation
to the payment terms detailed in clause 5.6 will remain in operation at all times which includes,
for the avoidance of doubt, any time when this clause 5.7 may be engaged.
5.8 Payment must be made by bank transfer or credit/debit card. We do not accept payment by
way of cash. For security reasons, credit card payments must be telephoned to Our accounts
department.
5.9 If You fail to pay any sum owed to Us under the Contract by the date it falls due then,
without limiting any other right or remedy available to Us, We may:-
5.9.1. Cancel the Contract. This shall not obviate Your obligation to make payment under the
Contract;
5.9.2 Suspend any further deliveries of Goods or the provision of Services to You. Such
suspension shall not obviate Your obligation to make payment under the Contract;
5.9.3 Attribute any payment made by You for any goods or services supplied under the Contract
and any other contract between You and Us either towards a payment due under this Contract or
otherwise towards any other debt owed by You to Us as We see fit; and/or
5.9.4 Apply interest on such outstanding sum from the due date for payment at the annual rate
of 3% above the base lending rate of HSBC Bank plc, accruing on a daily basis until payment in
full is made, whether before or after any judgment.

6. Parking & Congestion Charging
6.1. Visitors parking vouchers (where there is no free parking available on-site) must be provided
by You for the duration of the works. Where these vouchers are not provided, You will be
charged for any pay and display charges or parking fines incurred by Us while work is on-going. In
areas that only have two hour parking, We may choose to incur a parking fine rather than move
the vehicles every two hours. We will add this cost to Your invoice.
6.2. Congestion charges (where applicable) are payable by You.
6.3. VAT, at the prevailing rate, will be charged on any parking tickets, trades parking permits
and/or parking vouchers not provided by You and which have been purchased by Us.

7. Delivery of Goods and Preparation for Installation
7.1. We do not accept liability for any loss or damage suffered as a result of a delay in the
delivery of the Goods in circumstances where there has been no breach of a legal duty of care
owed by You to Us or where such loss or damage was not reasonably foreseeable.
7.2. You agree to allow Us access to Your property to deliver the Goods and provide the Services
as soon as practicable after You have been advised that the Goods are ready. If You have not
given Us access to Your property for this purpose within 30 days of being informed that the
Goods are ready for delivery then (without affecting any other rights We may have), You must
immediately pay the whole of the outstanding balance of the Price. We will be entitled to
recover from You any reasonable losses, costs and expenses We incur as a result of Your failure
to take delivery of the Goods including (without limitation) any costs of storage.
7.3. You will be responsible, at Your own expense, for the removal, replacement and/ or
alteration (if required) of any fixtures and fittings or other items that We require to be moved in
order to install the Goods and supply the Services including, but not limited to, curtains,
shutters, grills, blinds, pelmets, and soft furnishings, the lifting and refitting of carpets, the
repositioning of telephone or burglar alarm fittings and any other electrical connections, aerials,
gas or after installations. If, for whatever reason, You do not comply with Your obligations under
this clause, We reserve the right to postpone or suspend the supply of the Services until You have
done so.
7.4. If the supply of Goods or Services is interrupted or delayed by You, We reserve the right to
increase the Price to reflect any additional time Our fitters are engaged in providing the
Services. Any such increase in the Price will be calculated at the rate of £450 per fitter per day
inclusive of VAT.
7.5. By entering into the Contract, You authorise Our fitters to move items, as detailed in, but
not limited to, clause 7.3 at Your risk. If Our fitters move any such items this may result in an
increase in the Price to cover Our additional time spent in doing so. We will notify You of any
such increase before Our fitters move any such items unless it is impractical to do so without
delaying the supply of the Services, in which case any such increase will not exceed 2% of the
Price. If Our fitters move any of Your items under clause 7.3 they will use reasonable care and
skill while doing so. We accept no liability for damage and/or breakages for any items moved,
reinstated and/or reinstalled by Our fitters under clause 7.3.
7.6 If scaffolding is required for the installation of the Goods, We will inform You prior to Your
acceptance of Your Quotation. You will be required to meet the cost of the scaffolding unless We
otherwise expressly agree in writing. We will arrange for the provision of scaffolding as Your
agent at Your request (this service is charged at 20% of the scaffolding contractual cost) and the
contract for provision of any such scaffolding will be between You and the scaffolding supplier.
Accordingly, You will be directly responsible for paying any such supplier.
7.7 Any lead time quoted to You by Us should be considered a guideline and not a confirmed
deadline. Mistakes can happen in production and as a result we cannot guarantee our lead times.

8. Specification of Goods and Services –
8.1 Unless specified by You, the following products or services will be supplied to the following
specification:
8.1.1 When Our basic “Draught Seal” is ordered, We will not decorate (or redecorate) any
existing window/door frames, sashes, architraves, liners or window board on which We work. We
will touch up any bare timber with white paint or any paint supplied by You.
8.1.2 Unless otherwise specified by You, any sash horns provided to You by Us will be in the
existing style as specified in Our Schedule of Works, which is provided to You upon receiving Our
quotation.
8.1.3 Whenever We offer ‘Additional hand-painted decoration’, this does not include painting of
the glazing beads or bars.
8.1.4 Unless otherwise specified by You and written on Your quotation, any architrave provided
to You by Us will be 68mm Ogee style. Any other style of architrave that You request Us to use
will incur an additional cost.
8.1.5 Unless otherwise specified by You and written on Your quotation, we will produce your
products according to standard specification.
8.2 We agree to make good to a standard, which will accept redecoration, any damage We cause
in the course of Our work to sound plaster, coving, render or brickwork which immediately
surrounds any window or door on which We work. Older Lath & Plaster is prone to extensive and
unavoidable crumbling when damaged during installation. As this damage is unavoidable, We do
not accept the obligation of fully repairing this damage. If We have agreed to redecorate any
new interior plasterwork undertaken by Us, the paints must be supplied by You.
8.2.1 Any damage caused by Us to the masonry sills will be made good. If there is no damage on
the sills we will make good a 2 inch border around the exterior of the window.
8.3. You are responsible for ensuring that Your property is structurally sound, in good condition
and free from material defects. We cannot be held responsible for any damage caused or extra
work required (at Your cost) if this is not so.
8.4. We will take reasonable care to keep intact any panes or frames from old windows and
doors and any secondary glazing or tiling that You tell Us You wish to retain. You agree that such
items are fragile and prone to breakage on removal and that We will not be liable for any
damage or total loss of such items during, or following, their removal. Any tiling or tiles that You
ask Us to replace, or tiling or tiles that need to be replaced due to breakage during an
installation must be supplied by You. Coloured grout, tile adhesive and tile spacers must also be
supplied by You.
8.5. Any specifications, statistics, advice or other information given to You by Us regarding any
glass We supply is either quoted from or based on information provided to Us by the
manufacturer and relates solely to the glass itself. Such specifications, statistics, advice and
information do not relate to or take account of the acoustic properties or performance of Your
building so it is possible that the installation of the glass may not meet Your expectations in
relation to noise reduction or sound proofing. We do not accept liability in this regard.

9. Risk, Title and Insurance
9.1. Risk of damage to or loss of the Goods shall pass to You at the time of delivery of the Goods
to Your property. It is Your responsibility to insure the Goods from the time they are delivered to
Your property.
9.2. Ownership of the Goods will pass to You once We have received payment in full. Until then,
the Goods remain Our property. This does not prevent Us from recovering payment from You of
any amounts due under the Contract.
9.3. Any Guarantee and/or Warranty will only be validated and activated once full payment of
the contract(s) has been received by Us from You.

10. Limitation of Liability
10.1. The following provisions set out the limits on Our liability (including any liability for the
acts or omissions of Our employees, agents and/or sub-contractors) to You in respect of any
breach of these Terms and Conditions, any use made by You of any of the Goods or of any
product incorporating any of the Goods, any representation, statement or act or omission of the
Company including negligence arising under, or in connection with, the Contract.
10.2. Nothing in these conditions excludes or limits Our liability, for death or personal injury
caused by Our negligence or under Part 1 of the Consumer Protection Act 1987 or for any matter
which it would be illegal for Us to exclude or attempt to exclude liability or for fraud or
fraudulent misrepresentation or for any liability incurred by You as a result of any breach by Us
of the condition as to title or the warranty as to quiet possession implied by either section 12 of
the Sale of Goods Act 1979 or by section 2 of the Supply of Goods and Services Act 1982.
10.3. Subject to clause 10.2:
10.3.1. Our liability for any breach of the Contract or negligent act or omission or any other
claim You may have against Us relating to the Contract shall be limited to reimbursing the Price
(or that part of the Price that has been received by Us) together with any reasonable losses,
costs and expenses incurred by You as a direct result of Our breach of the Contract or negligence
or other act or omission; and
10.3.2. We will not be liable to You for any pure economic loss, loss of profit, loss of business or
depletion of good will whether direct or indirect, or for any loss or damage which was not
reasonably foreseeable or contemplated by Us at the date of the Contract.
10.4. If the performance of Our obligations under the Contract is prevented or delayed by any
act or omission of yours or Your agents, subcontractors, consultants or employees, We shall not
be liable for any costs, charges or losses sustained or incurred by You arising directly or
indirectly from such prevention or delay.
10.5. If You fail to fulfil any of Your Obligations, as outlined in Clause 11 below, We will not be
responsible for any remedial work, or any resulting costs, that may arise. This includes, but is
not limited to, reversal of the Works as enforced by a Local Authority or any fines / punishments
that may be imposed due to breach of local Regulations or a lack of Planning Permission.

11. Your Obligations
11.1. In order for Us to perform Our obligations under the Contract You will, at Your expense:
11.1.1. Comply with Our reasonable requests relating to the supply of the Goods and the
Services, including but not limited to any requests relating to compliance with health and safety
rules and regulations;
11.1.2. Provide Our employees, with access as reasonably required to washing and toilet
facilities at Your property;
11.1.3. Prepare and maintain Your property for the delivery of the Goods and the supply of the
Services (including identifying, monitoring, removing and disposing of any hazardous materials
from Your property in accordance with all applicable laws, before and during the supply of the
Services) and inform Us of any such actions that You have carried out, inform Us of all health and
safety rules and regulations and any other reasonable security requirements that apply at Your
property; and
11.1.4. Obtain and maintain all necessary licenses and/or consents, including but not limited to
planning permissions, listed building consent, building regulations consent, and comply with all
relevant legislation in relation to the supply of the Goods and Services. We take no responsibility
nor accept liability for any loss, financial or otherwise, caused by Your failure and/or omission to
obtain the necessary licenses and/or consents.
11.2. If, at Your request, We manufacture and/or supply the goods and services prior to You
obtaining any of the licenses or consents referred to in clause 11.1.4, You will have to pay the
Price even if any such licenses or consents are subsequently not granted.
11.3. To comply with Our payment terms.
11.4 To not attempt to hire Our contractors/subcontractors and/or employees for private use or
ask Our workers to carry outside jobs during the works period. If any contractors/ subcontractors
and or employees are caught working directly for our customers their contracts will be
jeopardised and We reserve the right to invalidate all contracts and guarantees between Us and
You.

12. Assignment
12.1. We may assign the Contract or any part of it to any person, firm or company provided Your
rights under the Contract will not change as a result of such assignment.
12.2. You shall not be entitled to assign the Contract or any part of it without prior written
consent from Us.

13. Force Majeure
13.1. We will not be in breach of Our obligations under the Contract if We are prevented from
and/or delayed in the carrying on of Our business or the performance of Our obligations under
the Contract by any circumstances beyond Our reasonable control including, without limitation,
acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot,
civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes
(whether or not relating to either party’s workforce), or restraints or delays affecting carriers or
inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the
event in question continues for a continuous period in excess of 60 days, You will be entitled to
give notice in writing to Us to cancel the Contract.

14. Variation
14.1. No variation of these Terms and Conditions shall be valid unless it is in writing and signed
by both You and Us.

15. Waiver
15.1. Failure to exercise, or any delay in exercising, any right or remedy provided under this
agreement or by law shall not constitute a waiver of that (or any other) right or remedy, nor
shall it preclude or restrict any further exercise of that (or any other) right or remedy
15.2. No single or partial exercise of any right or remedy provided under this agreement or by
law shall preclude or restrict the further exercise of any such right or remedy.
15.3. A waiver (which may be given subject to conditions) of any right or remedy provided under
this agreement or by shall only be effective if it is in writing and shall apply only for the specific
circumstance for which it is given. It shall not prevent the Party who has given the waiver from
subsequently relying on the right or remedy in other circumstances.
15.4. Unless specifically provided otherwise, rights arising under this agreement are cumulative
and do not exclude rights provided by law.

16. Severance
16.1. If any clause contained in these Terms and Conditions (or part of any clause) is found by
any court in England or Wales or other authority of competent jurisdiction to be invalid, illegal
or unenforceable:
16.1.1. That provision or part-provision shall, to the extent required, be deemed not to form
part of these Terms and Conditions;
16.1.2. The validity and enforceability of the other clauses of these Terms and Conditions shall
not be affected; and
16.1.3. The parties shall negotiate, in good faith, to amend such provision such that, as
amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the
parties’ original commercial intention.

17. Law and Jurisdiction
17.1. These Terms and Conditions and any dispute or claim arising in connection with them shall
be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction
of the Courts of England and Wales.
17.2. You agree to indemnify Us for any costs incurred and associated with the recovery of any
unpaid sums from You and/or the enforcement of the Contract including, but not limited to, the
cost of debt recovery agents and legal costs. You agree to indemnify Us for all costs regardless of
the value of any claim and any track which it may be allocated to including the small claims
track.

18. Complaints
18.1 We always endeavour to provide the best service and products for our customers. However,
on rare occasions, we recognise that there may be times where our customers may not be
completely satisfied. To ensure that we are able to put things rights as soon as we can, please
read contact us as soon as possible and we will respond promptly to ensure complete
satisfaction. As soon as possible after the completion of the works, please inspect the work to
ensure everything has been carried out to our usual high standards. In the unlikely event there is
anything you are not completely satisfied with, please contact us as soon as you can in order
that we can rectify any problems as soon as possible.

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